International Customer Care Executive

-          Demonstrates clear and polite written communication

-          Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service

-          Maintains a positive and professional demeanor and portrays the company in a positive light

-          Demonstrates knowledge and use of departmental resources, policies and procedures

-          Annotate contact topic and actions in Amazon tools

-          Maintains email handle time, while remaining friendly and informative (after call email to customers)

-          Maintains productivity and quality standards

-          Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions

-          Demonstrates appropriate sense of urgency for customer responses

All other duties as assigned